New Privacy and Digital Policy

In providing you with the best possible service I will require you to provide some data about yourself including: 

• Full Name
• Date of Birth
• Residential Address
• Email Address
• Telephone Number
• Details of Your Enquiry
• GP Details
• Other Information That Might Facilitate Treatment (e.g. Medical and Family History)

While my websites use up-to-date security features no communication across the internet is totally immune of risk. I cannot guarantee the security of your personal data transmitted through my websites or via email. 

As a member of the British Association of Counselling Psychotherapy (BACP) and being registered with United Kingdom Register for Counselling and Psychotherapy (UKRCP) I abide by Code of Practice and Ethics required by these organisations. The lawful basis under which I hold and use your information is solely in the service of providing you the best possible consultation, counselling and psychotherapy and to collect related payment. 

Your data will not be used for marketing or other purposes. It will not be shared with any third parties. In exceptional circumstances and in order to protect life or other circumstances stipulated by UK law, I may be required to pass your personal data to another person or organisation. 

I will retain your personal data only as long as necessary to offer you services or as required by statutory regulations. Your personal data we will be held in manner that minimizes risk of unauthorized access. Communication maybe printed and held securely or stored on computers used for business purposes. 

All services are delivered via ZOOM which is both DGPR and HIPAA compliant affording the highest standard in security. However, no platform is completely immune from monitoring particularly from state sponsored operators. 

Information about ZOOM DGPR compliance can be found here: https://support.zoom.us/hc/en-us/articles/360000126326-Official-Statement-EU-GDPR-Compliance

You may feel free to text me to alert me if you are running late for a session or for similar reasons. However, because of the lack of context of text messages, it is generally not the best method of communicating with me about important matters, so please do phone or email me and leave me a message.

As a private practitioner, I am unable to offer an emergency service, even by phone. Should you experience an emergency please contact either the emergency services or if you are feeling suicidal, ring The Samaritans: 116 123 or go to your Local A&E department or contact your GP. If you feel that this may be an issue, then please discuss it with me.

I also run my practice remotely via telephone or video conferencing. I use Zoom. If we decide to work together remotely I will give you further instructions about how to call or join me. When engaging via video conferencing, we both agree not to record the session. It is also crucial that you're sure your environment from which you are calling or conferencing with me is safe, secure and private.

I am happy to discuss any questions you might have with regards to your data and my digital policy. Please contact me on 07854 849 793, 01278 671735 or via email at djanehill@aol.com